(Step-by-Step Instructions for Seniors)
🚨 What Is a Scam Pop-Up?
A scam pop-up is a fake warning that appears on your screen.
It may say things like:
- “Your computer is infected!”
- “Call Microsoft immediately!”
- “Virus detected!”
- “Your bank account has been compromised!”
These messages are designed to scare you.
They are almost always fake.
❗ Important Rule
Microsoft will NEVER:
- Call you about viruses
- Ask you to call a number in a pop-up
- Demand payment to fix your computer
If a message tells you to call a number immediately — it is a scam.
🔎 How Scam Pop-Ups Try to Trick You
They may:
- Flash red warning screens
- Make loud alarm sounds
- Prevent you from closing the page
- Say your files will be deleted
This is meant to create panic.
Do not panic.
🟦 What To Do If You See a Scam Pop-Up
Step 1
Do NOT click anything inside the pop-up.
Do not press:
Step 2
Close your browser.
Click the X in the top-right corner.
If it will not close:
Press:
Ctrl + Alt + Delete
Click Task Manager
Select your browser
Click End Task
This safely closes it.
Step 3
Restart your computer.
Restarting clears temporary pop-ups.
🔒 Never Give Remote Access
If someone tells you to:
- Download a program
- Let them “fix” your computer remotely
Do NOT do it.
That is how scammers steal information.
🛑 Never Pay for a “Virus Fix” from a Pop-Up
Scammers often demand:
- Gift cards
- Wire transfers
- Credit card payments
Real companies do not ask for payment this way.
🛡 How to Reduce Pop-Ups
Make sure:
- Windows Updates are turned on
- You are using built-in security (Windows Defender)
- Your browser is up to date
You can also enable a pop-up blocker in browser settings.
💡 Confidence Tip for Seniors
If you see a scary message:
Pause.
Close the browser.
Restart the computer.
That solves almost all pop-up scams.
Remember:
Scammers want you to panic.
Staying calm keeps you safe.
